![]() If you find an unfamiliar charge that’s more than a simple mistake, you might be dealing with fraud. When it comes to disputes, contacting the business directly is often the fastest way to resolve things. Unless the dispute concerns fraud, most issuers require you to file it within 60 days of the transaction appearing on your statement. In either case, you should promptly contact your credit card issuer. If you’ve researched the transaction and still don’t recognize the charge, it could be the result of an error or fraud. You can look up the name online to find out what company it’s related to. Some companies might also appear under the name of their parent company or the name of the payment processing service provider they use. How to look up credit card merchant namesĭo your credit card transactions show a business name that you don’t recognize? Bear in mind that some company names can appear abbreviated or otherwise shortened on your statement. And think about whether you scheduled any purchases a while back that you might just now be seeing the charges for. You can also check with family members or friends authorized to use the account to see whether they made the transactions in question. What’s the date of the transaction, and can you remember what you were doing that day? You might have forgotten that you stopped somewhere unexpectedly for lunch, for example. If something looks unfamiliar in your statement, take a few minutes to mentally retrace your steps. The trip calculator and quick tools allow you to calculate a trip estimate that includes daily per diem, download location reports that cover travel advisories, health and safety considerations, embassy phone numbers, and weather forecasts, and more.What if I see something unfamiliar in my statement? You can also view a record of your support tickets and their status. If you are unable to find an answer in the FAQs, go to Travel Assistance to submit a help ticket directly to the Travel Assistance Center. You can rate FAQ responses and sign up to be notified when answers are updated. Use the Knowledge Search to find hundreds of answers to frequently asked questions and step-by-step guides to common processes. Inside TraX, you'll also find FAQs, Travel Assistance, a Trip Calculator, and Quick Tools. Once processed, the certificate should post to your TraX account within a few days. ![]() Include in your ticket the full class title, the date the class was completed, and the email address associated with your TraX account. If a certificate does not appear, contact the TAC through Live Chat or create a help ticket. Under 'Completed Training' you'll find a transcript of all completed web-based and distance learning courses and certificates of completion. ![]() To join your scheduled distance learning course, go to 'Scheduled' training and click 'Launch.' The classroom becomes available approximately half an hour before the scheduled start time. To view the classes in a continuous list you can select Export to Excel, Export to PDF, or Print Classes. Note, search results may be several pages long and you may need to navigate to a second page of results to find a specific class. You can change this by selecting a new column heading (e.g., Class Name). Click the red information icon next to 'Launch' (for self-paced training) or 'Schedule' (for instructor-led training) for an overview of class content, estimated course length, and the user roles for which it is recommended.īy default, classes are sorted by name. If you know the specific class name, you can use the Keyword Search feature to locate available training quickly. At a minimum, you should select ‘DoD Travel System User' Select 'Update Roles' to save changes. Additional options may appear based on your account's permissions.Ĭhoose from available, scheduled, or completed courses.īy default, the Available Training screen shows 'Recommended Only' training options, which are determined by the selections under 'My Roles.' If the class you're looking for doesn’t appear in the inventory, or if this is your first time in the Training module, navigate to 'My Roles' and check the boxes next to the roles specific to your position or desired training. Passport users should see a minimum of three options from the homepage: My Profile, Subscriptions, and TraX. After submitting your registration, watch your email for confirmation that your account has been created and/or additional steps. New users may register using an email address or a common access card (CAC).
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